Fanatics Supplies | Returns Policy

If an exchange or refund is required, then the items should be returned to us, within 28 days of receipt of your order. All goods which you are returning must be unused, have all tags attached and be in their original condition.
PLEASE NOTE: If ordering items with any printed or embroidered logos or personalisation these are exempt for return or exchange once printed.
If you wish to exchange an item, we ask that you place a new order for the replacement item. This allows us to process the replacement at the earliest possible convenience. You can then return your unwanted item(s) following the standard return process.
Refunds will be issued to the same payment method used for the purchase.
Please allow up to 10 days from the point at which your returned item is received for the refund to appear in your account.
For club shop orders that have print and/or embroidery added (in accordance with the agreed specification) you will be unable to cancel or exchange them.
When returning goods to us, please write the reason and request on the back of packing slip, wrap securely and return to the address listed below.
Please ensure that you obtain a certificate of postage as your insurance against loss or damage.
Personalisation costs will not be refunded if goods are deemed to be faulty. (These items are added at your request and are not the responsibility of the supplier)
FAULTY GOODS - If goods are thought to be faulty, please return them to our returns address as stated below, within a reasonable time of purchase. If the goods are found to be faulty, a refund or exchange will be given according to the customer’s requirements.
WE CANNOT ACCEPT RESPONSIBILITY FOR GOODS LOST WHILE IN TRANSIT TO US
Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped.
To return goods to us, please send to:
Fanatics Supplies Ltd.
67 Grace Road
Leicester
LE2 8AD